Refund policy

Right of withdrawal 

1. A consumer can cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that the product: has not been used; is undamaged; is complete (as in the package); the consumer has not waived his right of withdrawal.

2. The reflection period of 14 days as referred to in paragraph 1 starts: on the day after the consumer has received the last product or part of 1 order, as soon as the consumer has confirmed that he will purchase digital content via the internet

3. The consumer can make his appeal to the right of withdrawal known via the contact form that can be approached via the website of Hermanos Global Trading B.V., hermanos.store. Please state the order number and reason for cancellation explicitly.

4. The consumer is obliged to return the product to Hermanos Global Trading B.V. within 14 days after the notification of his right of withdrawal, failing which his right of withdrawal will lapse. This only applies to products purchased via Hermanos.store, products purchased via the Bol.com platform must be returned in accordance with its procedure.

Reimbursement of delivery costs 

1. If the consumer has made use of his right of withdrawal in time and as a result of this the complete order has been sent to Hermanos Global Trading B.V. returned, Hermanos Global Trading B.V. refund any shipping costs paid by the consumer to the consumer within 14 days of receipt of the timely and fully returned order.

2. The costs for delivery are only for the account of Hermanos Global Trading B.V. insofar as the entire order is returned.

Reimbursement return costs 

If the consumer invokes his right of withdrawal and returns the complete order on time, the costs for returning the complete order will be borne by the consumer.