Return Policy

Right of withdrawal

1. A consumer can cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that the product: has not been used; is undamaged; is complete (as in the package); the consumer has not waived his right of withdrawal.
2. The reflection period of 14 days as referred to in paragraph 1 starts: on the day after the consumer has received the last product or part of 1 order as soon as the consumer has confirmed that he will purchase digital content via the internet.
3. The consumer can make his appeal to the right of withdrawal known via info@hermanosglobaltrading.com, if desired using the contact form that can be approached via the website of Hermanos Global Trading BV, hermanos.store. Please state the order number and reason for cancellation explicitly.
4. The consumer is obliged to return the product to Hermanos Global Trading BV within 14 days after making his right of withdrawal known, failing which his right of withdrawal will lapse. This only applies to products purchased via Hermanos.store, products purchased via the Bol.com platform must be returned in accordance with its procedure.

Reimbursement of delivery costs

1. If the consumer has made use of his right of withdrawal in time and as a result has returned the complete order to Hermanos Global Trading BV in time, Hermanos Global Trading BV will refund any shipping costs paid by the consumer within 14 days after receipt of the timely and fully returned order. refund to the consumer.
2. The costs for delivery will only be borne by Hermanos Global Trading BV insofar as the complete order is returned.

Reimbursement return costs

1. If the consumer invokes his right of withdrawal and returns the complete order on time, the costs for returning the complete order will be borne by the consumer.